High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma, Second Edition-Original PDF


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High-Reliability Organizations prioritize safety over other performance measures and equip staff with operational tactics so that they can anticipate potential problems early on and respond to safety threats. Driven by the desire to improve, healthcare providers have recognized that the principles and approaches of High-Reliability Organizations have much to offer healthcare organizations in meeting important goals related to patient safety and improved outcomes.

High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma explores how the Six Sigma approach to quality improvement which strives to reduce variability by both reducing error and standardizing processes integrates with and complements the culture of High-Reliability Organizations. Six Sigma is the ground-up support structure for the Highly Reliable Healthcare Organization. Written in a practical, how-to style, the book provides healthcare executives with a tool kit for understanding variability, managing change, and, ultimately, reducing errors and improving patient outcomes.

This extensively revised edition includes:


  • Expanded content on Lean operations, including scheduling with and without queuing
  • In-depth guidance on error reduction
  • Strategies for managing inevitable interruptions
  • Workflow-design strategies, with more emphasis on Lean
  • Advice on technological change, including what senior managers need to consider when adapting computer systems
  • Additional cases to support the book s in-depth explanations and methods
  • Expanded coverage of data visualization
  • A significantly revised chapter on change management


A companion website provides spreadsheets in Excel 2016 format with the data required to work the book s cases. The website also provides sample spreadsheets that show the application of the statistical functions used in the book, complete solutions for indicative cases, PowerPoint templates for case reports, a complete analysis of examples not carried to completion in the book, and an Excel icebreaker tutorial.

Product Details

  • Paperback: 270 pages
  • Publisher: Health Administration Press; 2 edition (February 28, 2017)
  • Language: English
  • ISBN-10: 1567938663
  • ISBN-13: 978-1567938661

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